Terms and Conditions
These Terms and Conditions are the standard terms which apply to the provision of driving tuition by Liz King of Learn with Liz, based in Exeter, to students that require such tuition; and where the Student is a "Consumer" as defined by the Consumer Rights Act 2015.
1 Definitions & Interpretation
In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
1.1 "Business" means any business, trade, craft, or profession carried on by you or any other person/organisation;
1.2 "Consumer" means a "consumer" as defined by the Consumer Rights Act 2015, and in relation to these Terms and Conditions means an individual customer of the Instructor who receives tuition from the Instructor for the customer’s personal use and for purposes wholly or mainly outside the purposes of any Business;
1.3 "DVSA" means the Driving & Vehicle Standards Agency;
1.4 "Instructor / I / Me / My" means Liz King whose place of business and contact details are: - firstname.lastname@example.org or 07730587498
1.5 "Price List" means Instructor's standard price list for driving tuition. The list is available from my website or on request by email or phone;
1.6 "Student / You / Your" means the individual recipient of driving instruction, as named in the Acceptance Clause of this document;
1.7 "Parent / Guardian" means an individual with legal responsibility for the Student, who will assume legal liability for the Student's actions or inaction in accordance with these Terms and Conditions, in the event that the Student is less than 18 years old on the date of signing this document; and
1.8 "Regulations" means The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
2.1 I am a self-employed independent driving instructor and am not employed by a driving school when providing tuition under these Terms and Conditions; and
2.2 I am registered with the DVSA as an Approved Driving Instructor (ADI) and My ADI registration is up to date. I shall display My current DVSA ADI registration certificate in any vehicle that I use for a lesson, and I will ensure that that ADI certificate is kept up to date at all times.
3. Driving Lessons: Booking, Cancellation & Delays
3.1 A lesson will only be made available to You if You have a pre-booked appointment for it. You should book a lesson with Me in person or by phone, or by email, or via social media or through my website. It shall be your and my responsibility to agree all matters relating to each lesson including, but not limited to, date, time, location and duration;
3.2 Your request to book a lesson will be an offer, but whether I accept any request will be for me to decide in my discretion. Only if and when I tell You that I accept Your request for any particular lesson(s) will there be a binding contract between you and me for that/those lesson(s);
3.3 If You wish to make a booking for two or more lessons by means of a single booking, and in my discretion I accept that booking, my contract with you will be for all of the lessons concerned;
3.4 I will not reserve any lesson slots or guarantee regularity of lessons over any period of time or on any particular date and/or time except that I will reserve a particular lesson slot for you if and when I accept a booking for it from you. Nevertheless, I shall use reasonable endeavours to make available regular lesson slots for you;
3.5 If You know You are going to be late for a lesson, You should contact Me to tell Me. If you arrive (or are not ready) later than 15 minutes after the scheduled start time for your booked lesson, I will try to provide that lesson but if I decide that I cannot do so, the lesson will be treated as cancelled without notice by you and, if I then decide to make a charge for that lesson cancelled without notice, sub-Clause 3.7 below will apply;
3.6 You may cancel a lesson without charge if you give me at least 24 hours prior notice of the cancellation and if you do so I will refund to you any sum you paid me in advance. If you have paid for a block booking the lesson will be added back onto the prepaid block to be completed at a later date;
3.7 If You do not give Me at least 24 hours prior notice of cancellation of a lesson, I will be entitled to charge You for any net financial loss that I suffer due to your cancellation but not more than 50% of the full price of the lesson. I will be entitled to deduct that charge from any sum you paid me in advance, and I shall refund the balance to you;
3.8 If, due to exceptional circumstances including, but not limited to, illness, accidents and bereavement, you cancel a lesson without giving me notice, if you believe you're suffering with, someone in your household has or you have been in contact with someone suffering with symptoms or has tested positive for COVID-19 I will not charge for cancellations unless it is used as a reoccurring excuse. I will consider the circumstances and in my discretion decide whether to waive any charge for late cancellation that I am entitled to make under sub-Clauses 3.5 and 3.7;
3.9 If I wish to cancel a lesson, I may do so without incurring any liability to you (and you will not have to pay for that lesson) if I give you at least 24 hours prior notice, but if I do not give You at least that minimum notice, I shall be liable for and shall credit You with an additional lesson at no charge;
3.10 Notwithstanding sub-Clause 3.9, I may, without incurring any liability to you, cancel a booked lesson at any time before the start time of that lesson, where either:
3.10.1 due to my illness, unavailability of a suitable vehicle, or other reason beyond my reasonable control, I am not available or able to provide the lesson fully or properly. If I cancel a lesson in such circumstances, I will refund to you in full any advance payment that you have made to me for that lesson; or
3.10.2 have reason to believe that you are not fit to drive at the time of the lesson due to any factors including, but not limited to, alcohol, drugs (whether prescribed or otherwise), illness or other medical condition. If I cancel the lesson for such reason, I shall be entitled, at my discretion, either to charge you for that lesson or not to do so but in deciding whether to charge you I shall act reasonably;
3.11 I will use all reasonable endeavours to start a lesson at the time which You have booked but the start may be delayed by overrun of a previous lesson or by other circumstances. If a delay to the start is at least 15 minutes, or if at any time before or after you or I arrive for a lesson I notify you that there will be a delay of at least that time, you may cancel and will not have to pay for that lesson and I will refund to you in full any advance payment that you have made to me for that lesson. If, however, in those circumstances You do not cancel the lesson, I shall add on to the lesson the time by which the start is delayed at no charge to you or, if that does not suit you, I shall add it on to a subsequent lesson, or if you do not book a further lesson I will refund a part of the fee for that lesson in proportion to the part of the lesson not added on;
4. Lessons: Location & Length
4.1 I will agree the location for each lesson with You at the time of booking. I may choose a location which requires additional travel in the interests of road safety. In such cases, if You wish to be picked up and taken to that location by me, travel time will form part of the lesson time;
4.2 The minimum length of a lesson will be 1 hour and, if You and I agree, it may be increased by increments of 30 minutes up to a maximum length of 2 hours depending on my availability.
5. Fees & Payment
5.1 You must pay my fees for all lessons, and I will charge for lessons on an hourly basis. You can obtain information on current lesson fees from my website, or from me directly;
5.2 I may change my fees without prior notice but if I increase or reduce the fees between the time you book a lesson and the date of the lesson and you pay for it in advance of the lesson, the price increase or reduction will not apply to that lesson but where there is a decrease I may in my discretion decide to refund you the amount of the decrease;
5.3 Due to the COVID-19 outbreak I will no longer be accepting cash payments, I am able to give bank details on request for online banking. Payment is due before the planned lesson or first lesson of a block booking or intensive course. Payment of intensive courses are required in full before the first lesson. Block bookings of 10 hours must be used within 6 months and 20 hours within 12 months.
5.4 When purchasing a gift voucher electronically please use the pupils name as a reference. Gift vouchers must be presented at the first booked lesson and all lessons must be booked within the expiry date. Gift vouchers are non refundable
6. My Obligations
I shall, at all times:
6.1 use my reasonable endeavours to provide driving instruction at the agreed lesson times;
6.2 use my reasonable endeavours to train you to a high standard, but shall not be responsible for any errors made by you;
6.3 be professional and courteous towards you and other road users;
6.4 act in accordance with the DVSA Code of Practice for Approved Driving Instructors (a copy of which you can obtain from me on request) and
6.5 act in accordance with the law.
7. Your Obligations
7.1 You confirm that, in connection with your request(s) to receive driving tuition from me, you are and will be a “consumer” as defined in Clause 1 above;
7.2 You must hold a valid UK driving licence (either provisional or full);
7.3 You must always have your driving licence with you during lessons;
7.4 If You have been banned from driving and are training for a retest, you must be legally entitled to take tuition and must present proof to me of that entitlement;
7.5 You must demonstrate your ability to read a number plate from the distance specified in the Highway Code;
7.6 You must always wear any relevant prescribed glasses or contact lenses;
7.7 You must inform me of any medical conditions or prescribed medication which may affect your driving ability; and
7.8 If You fail to comply with one or more of sub-Clauses 7.2 to 7.7 above, or I find that you are not a “consumer” (as defined in Clause 1 above), I may immediately cancel one or more lessons. If I do so I may in my discretion still charge for the cancelled lessons.
8. Vehicles & Insurance
8.1 I shall ensure that all vehicles that I provide are fitted with dual controls, are fully roadworthy, taxed, have a valid MOT (where relevant), and are fully insured for the purposes of driving instruction;
8.2 If my car is no longer roadworthy, I will endeavour to have the necessary repairs completed as soon as possible or where reasonable will hire a car for lessons to commence, I can not guarantee that a hire car will be the same make and model as my own.
9. Driving Tests
9.1 I shall discuss driving tests with you and inform you when I feel that You are ready to take a test;
9.2 You shall be responsible for booking theory and practical tests. It shall be your responsibility to check the details of the test on Your DVSA confirmation letter;
9.3 If you book a test, you must check with me before booking to ensure that I consider that you are ready for a test;
9.4 You must inform me of all details of your test including, but not limited to, its date and location at least 10 working days before your test date;
9.5 When you attend a test, you must take all required documentation with you. If you do not, your test may be cancelled and you would then lose your test fees;
9.6 Unless I feel that my vehicle is unsuitable for a student to use for their practical test or Clause 9.9 applies, I generally permit students to use my vehicle for their test, but whether I permit you to do so for your test will be in my discretion;
9.7 If I have given you permission to use my vehicle for your test but it breaks down or is otherwise unavailable or unusable on the date of the test, I shall use my reasonable endeavours to arrange an alternative vehicle. If this is not possible, I shall pay for the replacement test;
9.8 If your test is cancelled by the DVSA giving you insufficient time to provide me with the required cancellation notice of a booking, you must still pay my fees for my time and/or the use of my vehicle. In that case, I shall advise you on claiming compensation from the DVSA for the cost of those fees; and
9.9 If You have a test booked and, in my opinion, you do not make the expected progress in your lessons between the date of booking and the test date, I may decide not to permit you to use my vehicle for our test and I will not be responsible for any fees that you pay for the test which are lost.
10. Cancellation & Termination
10.1 I may, in my discretion, terminate your tuition if Your conduct, progress or commitment consistently falls below the standards that I reasonably expect;
10.2 You may, at any time, subject to your meeting the requirements of Clause 3 as to giving notice of your cancellation of lessons, terminate your tuition by me; and
10.3 Where sub-clause 10.1 or 10.2 applies, I shall refund to you any fees for lessons that you have paid me in advance.
11.1 I will be responsible for any foreseeable loss or damage that you may suffer as a result of my breach of these Terms and Conditions or as a result of my negligence. Loss or damage is foreseeable if it is an obvious consequence of my breach or negligence or if it is contemplated by you and me when my contract with you is created. I will not be responsible for any loss or damage that is not foreseeable;
11.2 I provide tuition only for your personal and private use/purposes. I will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity;
11.3 Nothing in these Terms and Conditions is intended to or will exclude or limit my liability for death or personal injury caused by my negligence or for fraud or fraudulent misrepresentation;
11.4 Furthermore, if you are a “consumer” as defined by the Consumer Rights Act 2015, or a consumer for the purposes of any other consumer protection legislation, nothing in these Terms and Conditions is intended to or will exclude, limit, prejudice, or otherwise affect any of our duties or obligations to you, or your rights or remedies, or my liability to you, under:
11.4.1 the Consumer Rights Act 2015;
11.4.2 the Regulations;
11.4.3 the Consumer Protection Act 1987; or
11.4.4 any other consumer protection legislation; as that legislation is amended from time to time.
For more details of your legal rights, please refer to your local Citizens’ Advice Bureau or Trading Standards Office.
12. Changes to Terms & Conditions
12.1 I may from time to time change these Terms and Conditions without giving you notice, but I will use my reasonable endeavours to inform You as soon as is reasonably possible of any such changes.
13. Your Personal Information (Data Protection)
13.1 All personal information that I may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and Your rights under the GDPR. For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable),
13.2 Any personal data you provide will be held securely and in accordance with the Data Protection Act 1998. After collection your personal data is stored electronically on my mobile device and on your assessment record. Paper copies containing your personal data is locked in a filing cupboard and either returned to you or destroyed after you either pass your test or decide to stop lessons.
13.3 the case of you being involved in an incident whilst on a lesson your personal information may be kept for a longer period. Information stored on my mobile device or tablet is deactivated or deleted once lessons have ceased.
13.4 If you give me information about another person, in doing so you confirm that they have given you permission to provide it to me to be able to process their personal data and also that you have told them who I am and what I will use their data for.
13.5 I may discuss your progress with family members to either aid your private practice or if they pay for your lessons. Please let me know if you do not wish me to discuss your progress with family members.
13.6 By providing me with your personal data and contact details, you consent to being contacted by myself via post, telephone, email, SMS or other electronic means, to inform you about lessons and information which I consider may be of interest to you.
13.7 I use both a front and rear facing dash cam to use in the case of an incident occurring involving another party and for teaching purposes. Cameras only film events external to the vehicle and sound recording is permanently turned off. The cameras are on continuous recording and filming is overwritten on a loop. Films will only be retained if they are needed for either teaching or insurance purposes.
14. COVID-19 and Hygiene Practices
14.1 Due to the outbreak driving instructors have to adhere to strict hygiene measures. All learners are required to wash their hands thoroughly before attending the lesson, where possible. If hand washing is not possible hand sanitiser should be applied.
14.2 The instructor and learners must wear a mask and/or face shield throughout the in car lesson. If necessary to discuss learning outside that car social distancing measures of 2 metres should be adhered to
14.3 All controls; including door handles inside and out and the key will be disinfected and upholstery wiped between lessons, I will allow extra time between lessons to ensure I am able to do this appropriately and, where possible, go home to wash my hands.
14.4 Gloves are optional but face masks and/or shields are essential. These must be provided by yourself and you must make sure you’re able to see and move your head appropriately for the purpose of driving.
14.5 During the lesson windows will be kept open to aid ventilation, air conditioning will be avoided but if deemed necessary on a particularly hot day it will not be set to recirculate air already in the car.
14.6 At the start of each lesson I will question you to update myself of any reason I should refuse to take you on a lesson with regards to COVID-19. As stated in clause 3.8, if you, a member of your household or if you have come into contact with someone suffering with or suspected of having symptoms or has tested positive for COVID-19, you MUST NOT attend a booked lesson.
14.7 If you attend a lesson knowing that you have or have been in contact with someone the lesson will be cancelled by me and you will be charged the full price of the lesson.
14.8 If I have, a member of my household has or we have come into contact with a person suffering with or suspected of having, or has tested positive for COVID-19 I will cancel lessons immediately and adhere to current Government guidelines regarding isolation. I will also contact every student I have been in contact with to notify them and notify any relevant organisations to notify them.
15.1 I am required by the Regulations to ensure that certain information is given or made available to you as a Consumer before I make my contract with you (i.e. before I accept your request to book any lesson) except where that information is already apparent from the context of the transaction. I have included the information itself either in these Terms and Conditions for you to see now, or I will make it available to you before I accept your request to book a lesson. All of that information will, as required by the Regulations, be part of the terms of my contract with you as a Consumer.
As required by the Regulations:
16.1 all of the information described in Clause 14; and
16.2 any other information which I give to you about tuition or other services or me which you take into account when deciding to book a lesson or when making any other decision about my tuition or other services;
16.3 will be part of the terms of my contract with you as a Consumer.
17.1 I always welcome feedback from my students and, whilst I always use all reasonable endeavours to ensure that I provide a high standard of tuition and service to students, I nevertheless want to hear from you if you have any cause for complaint. If you have any complaint about my tuition or other services or any other complaint about me, please raise the matter with me in person or by phone or email.
18. No Waiver
18.1 No failure or delay by Me or You in exercising any rights under these Terms and Conditions means that I or you have waived that right, and no waiver by me or you of a breach of any provision of these Terms and Conditions means that I or you will waive any subsequent breach of the same or any other provision.
19.1 If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected.
20. Law & Jurisdiction
20.1 These Terms and Conditions, the Contract, and the relationship between you and I (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.
20.2 As a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 19.1 above takes away or reduces your rights as a consumer to rely on those provisions.
20.3 Any dispute, controversy, proceedings or claim between you and I relating to these Terms and Conditions, the Contract, or the relationship between you and Is (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
By signing this document, you are confirming that you are of age the correct age to commence you driving lessons or over and have read, understood and agree to be bound by these Terms and Conditions.